Return and Refund Policies
Return Policy
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Items must be returned in their unopened and original packaging to qualify for a refund or exchange.
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Returns are only valid within 30 days of the purchase date. Any return requests made after 30 days will not be accepted.
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Customers are responsible for ensuring the items are securely packed to avoid damage during transit.
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Refund Policy
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Refunds will be issued once the returned item is inspected and confirmed to meet the return conditions.
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The shipping fees incurred during the original purchase will be deducted from the refunded amount.
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Refunds will be processed via the original payment method and may take 5-7 business days to reflect in your account.
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Additional Notes
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For defective or damaged items, please contact customer support with evidence (e.g., photos) to assess eligibility for a refund or replacement.
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Any promotional or discounted items are subject to specific terms and may not be eligible for a return or refund.
For assistance, please contact our customer support team.
Rewardly Pte Ltd
Tel: +65-6681 6538, email: hello@rewardly.app